Shipping Policy

We normally prepare orders within 2–4 business days after payment confirmation and any required order review. During holidays, promotions, or unusually busy periods, preparation may take up to 5 business days. Business days normally exclude weekends and applicable public holidays.

Processing and transit times are separate and may change during unusually busy periods or service disruptions.

For supported U.S. addresses, the estimated standard carrier transit time is 10–15 business days after dispatch. Processing and transit are separate. Shipping dates are estimates rather than guaranteed arrival dates.

Availability and timing can vary due to the destination, carrier, weather, holidays, customs, or other disruptions.

Available delivery methods, charges, and any applicable shipping promotions are presented at checkout for your address. If checkout cannot offer a valid shipping method, the destination may not be supported for that product. We do not promise free shipping or a specific threshold unless a current store offer explicitly states it.

Inventory availability and fulfillment arrangements may require different dispatch locations. A parcel’s point of origin can differ from the company’s registered address. Items in one order may sometimes travel separately and receive different tracking numbers.

When a carrier tracking number is provided, it will generally be available from the dispatch notification. Carrier systems may take time to show the first scan after a label is created.

Please check the full shipping address and contact information before submitting an order. If a correction is needed, email service@qxzavunel.com as soon as possible; changes may not be possible after fulfillment begins.

Service to P.O. boxes, military addresses, remote regions, or U.S. territories depends on the carrier and item. Available options, if any, will be shown during checkout.

If tracking appears inactive or the package is significantly delayed, send us the order number and any relevant tracking details. We will help review the available shipment information and coordinate with the carrier where appropriate.

Check your delivery area, mailbox, household members, building reception, neighbors, and the carrier. If you still cannot locate the parcel, contact customer support to request further review.

If an item arrives damaged, incomplete, or different from what you ordered, contact us promptly. Include the order number and clear photos of the product, packaging, and label. Remedies are handled under the Return & Refund Policy and applicable law.

Where international delivery is offered, import duties, taxes, and brokerage charges may apply. Checkout and the applicable carrier or customs authority may provide further details on charges and responsibility.