Return & Refund Policy

Under this policy, eligible products may be requested for return within 30 calendar days after confirmed delivery. The request must be submitted within that period. Eligibility depends on product condition and the terms below; mandatory consumer rights remain unaffected.

Please contact us before sending products back so we can confirm eligibility and provide the appropriate return instructions.

Before mailing an item, email service@qxzavunel.com with your order number, product name, reason for the request, and relevant photographs or videos if applicable. Our team will review the request and explain the next steps.

For a preference-based return, an item should normally be unused, clean, complete, and in its original condition, with accessories and original packaging where practical. Opening the shipping carton alone does not necessarily disqualify an otherwise eligible return.

Our catalog includes drinkware, coffee preparation tools, kitchen organizers, storage containers, and household accessories. Product-specific care, hygiene, electrical use, and packaging requirements may apply. Reasonable manufacturing differences in tone, finish, and dimensions are not automatically defects, but items not matching their descriptions remain subject to applicable consumer rights.

Please do not automatically send items to the registered legal address printed below. If your return is approved, we will provide the correct return warehouse address and any packaging or dispatch instructions.

Some preference-based returns may not qualify if products were used or altered, are missing key components, were damaged after delivery, or were clearly identified as customized or otherwise non-returnable before purchase. Exceptions must comply with applicable consumer law.

Inspect your delivery and notify us promptly when you discover damage, a manufacturing defect, the wrong item, or missing parts. Please include your order number and clear evidence where available. Confirmed errors attributable to us will be addressed with an appropriate remedy consistent with law.

For a change-of-mind or preference-based return, the customer is generally responsible for return-shipping expenses unless otherwise stated. Where a verified problem is attributable to us, we will address reasonable costs caused by that error as part of the resolution.

When returning an approved item, use the instructions provided by support. For customer-arranged returns, a tracked delivery service and retained postage receipt are strongly recommended.

Once an authorized return reaches its designated destination, we may inspect the items for completeness and eligibility. Our standard refund-initiation period is 5–10 business days after approval. Your payment provider may need additional time to post a credit.

Approved refunds are ordinarily directed through the original payment method where supported. For orders settled through another method, support will explain the appropriate resolution. Exchanges and replacements depend on eligibility and item availability.

Contact us quickly to request a change or cancellation. We will make reasonable efforts to assist before fulfillment has begun. Requests made after processing or dispatch may need to follow the return procedure.